Privacy Policy

PRIVACY POLICY

CreteJack, LLC
Littleton, Colorado
Email: Info@cretejack.com
Phone: (303) 883-3322

Effective Date: July 1, 2025
Last Updated: July 1, 2025

1. OVERVIEW

CreteJack, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including through SMS messaging. This policy applies to all interactions with CreteJack, LLC, including our concrete lifting and leveling services.

By using our services or providing us with your personal information, you consent to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

Contact Information:

  • Full name
  • Mailing address and service address
  • Email address
  • Phone number (including mobile phone number)
  • Emergency contact information

Service-Related Information:

  • Property details and service location
  • Description of concrete issues or service needs
  • Preferred appointment times and dates
  • Special instructions or accessibility requirements
  • Photos of concrete areas requiring service

Business Information:

  • Company name (for commercial customers)
  • Job title and role
  • Billing information and payment details
  • Purchase order numbers

Communication Preferences:

  • SMS messaging consent and preferences
  • Email communication preferences
  • Marketing communication preferences
  • Preferred contact methods and times

2.2 Information Collected Automatically

When you visit our website or interact with our services, we may automatically collect:

Technical Information:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Device information and identifiers
  • Internet service provider
  • Pages viewed and time spent on our website
  • Referring website and exit pages
  • Date and time of visits

SMS and Communication Data:

  • Mobile carrier information
  • Message delivery status and timestamps
  • Opt-in and opt-out records
  • Response data to SMS campaigns
  • Communication history and preferences

2.3 Information from Third Parties

We may receive information about you from:

  • Service partners and subcontractors
  • Payment processors and financial institutions
  • Social media platforms (if you interact with our social media)
  • Public records and databases
  • Referral sources and business partners

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery

We use your information to:

  • Schedule and perform concrete lifting and leveling services
  • Conduct site assessments and provide estimates
  • Communicate about appointments and service updates
  • Process payments and maintain billing records
  • Provide customer support and address service issues
  • Maintain service records and warranty information

3.2 SMS and Marketing Communications

With your explicit consent, we use your information to:

  • Send appointment confirmations and reminders via SMS
  • Provide service updates and important notifications
  • Send promotional offers and marketing messages
  • Conduct customer satisfaction surveys
  • Share company news and seasonal service reminders

SMS Communication Specifics:

  • We send appointment-related messages to confirmed customers
  • Marketing messages are sent only to opted-in recipients
  • Message frequency varies but typically does not exceed 10 messages per month
  • All SMS communications include opt-out instructions

3.3 Business Operations

We use your information for:

  • Customer relationship management
  • Service quality improvement and training
  • Business analytics and performance measurement
  • Legal compliance and record-keeping
  • Fraud prevention and security monitoring
  • Insurance and liability management

3.4 Legal and Safety Purposes

We may use your information to:

  • Comply with legal obligations and court orders
  • Protect our rights, property, and safety
  • Protect the rights and safety of our customers and employees
  • Investigate and prevent fraudulent activities
  • Respond to law enforcement requests

4. HOW WE SHARE YOUR INFORMATION

4.1 Service Providers and Partners

We may share your information with:

  • Subcontractors and service partners who assist in service delivery
  • Payment processors for billing and payment handling
  • Insurance companies for coverage and claims processing
  • Equipment suppliers and material vendors (when necessary)
  • Professional service providers (accountants, attorneys, consultants)

4.2 SMS Service Providers

For SMS communications, we share necessary information with:

  • SMS platform providers and technology partners
  • Mobile carriers for message delivery
  • Analytics providers for communication effectiveness measurement

All SMS service providers are contractually obligated to protect your information and use it only for authorized purposes.

4.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, subpoenas, or court orders
  • Respond to government agencies or law enforcement
  • Protect against legal liability
  • Enforce our Terms of Service
  • Protect the safety of our employees and customers

4.4 Business Transfers

In the event of a merger, acquisition, sale, or other business transfer, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. SMS MARKETING AND COMMUNICATIONS

5.1 Consent and Opt-In

How You Provide Consent:

  • Checking the opt-in box on our website at https://www.cretejack.com/get-a-quote/
  • Texting “START” to +1 720-605-7199
  • Providing verbal consent during phone consultations
  • Completing service agreements that include SMS consent

What You’re Consenting To:

  • Appointment confirmations and reminders
  • Service-related notifications and updates
  • Promotional offers and marketing messages
  • Company announcements and seasonal reminders

5.2 Your SMS Rights

You have the right to:

  • Opt out at any time by replying “STOP” to any message
  • Request help by replying “HELP” to any message
  • Contact us directly at (303) 883-3322 for assistance
  • Request information about our SMS practices

Our Responsibilities:

  • Honor opt-out requests immediately
  • Maintain records of your consent and preferences
  • Provide clear identification in all messages
  • Include opt-out instructions in marketing messages

5.3 Message and Data Rates

  • Standard message and data rates may apply according to your mobile plan
  • CreteJack, LLC does not charge for SMS messages
  • Message frequency varies based on your service needs and preferences
  • We are not responsible for carrier-related delivery issues

6. DATA SECURITY

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure data transmission and encryption
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Employee training on data protection
  • Secure storage and backup systems
  • Network security and firewall protection

6.2 Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing services and support
  • Comply with legal and regulatory requirements
  • Maintain business records and warranty obligations
  • Resolve disputes and enforce agreements

Specific Retention Periods:

  • Customer service records: 7 years
  • SMS consent records: 4 years after opt-out
  • Communication logs: 2 years
  • Website analytics: 2 years
  • Payment records: As required by law

6.3 Data Breach Response

In the event of a data breach that may affect your personal information, we will:

  • Investigate and contain the breach promptly
  • Notify affected individuals as required by law
  • Report to relevant authorities when required
  • Take corrective action to prevent future incidents

7. YOUR PRIVACY RIGHTS

7.1 Access and Correction

You have the right to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Update your contact information and preferences
  • Request a copy of your data in our possession

7.2 Communication Preferences

You can:

  • Opt out of SMS communications at any time
  • Unsubscribe from email marketing
  • Update your communication preferences
  • Choose specific types of communications to receive

7.3 Data Deletion

You may request deletion of your personal information, subject to:

  • Legal and regulatory retention requirements
  • Ongoing service obligations and warranties
  • Legitimate business needs and record-keeping

7.4 Exercising Your Rights

To exercise these rights, contact us:

  • Email: Info@cretejack.com
  • Phone: (303) 883-3322
  • Mail: CreteJack, LLC, Littleton, Colorado

We will respond to your request within 30 days and may require verification of your identity.

8. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. CHILDREN’S PRIVACY

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect
  • The right to delete personal information
  • The right to opt out of the sale of personal information
  • The right to non-discrimination for exercising privacy rights

Note: CreteJack, LLC does not sell personal information to third parties.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our website
  • Update the “Last Updated” date
  • Notify you of material changes via email or SMS (if you have opted in)
  • Obtain additional consent when required by law

Your continued use of our services after policy changes constitutes acceptance of the updated policy.

12. INTERNATIONAL USERS

Our services are primarily intended for users in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

13. CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

CreteJack, LLC
Littleton, Colorado
Email: Info@cretejack.com
Phone: (303) 883-3322
SMS Support: +1 720-605-7199

This Privacy Policy is effective as of the date listed above and governs our collection and use of your personal information.