Terms of Service

TERMS OF SERVICE

CreteJack, LLC
Littleton, Colorado
Email: Info@cretejack.com
Phone: (303) 883-3322

Effective Date: July 1, 2025
Last Updated: July 1, 2025

1. ACCEPTANCE OF TERMS

By accessing or using the services provided by CreteJack, LLC (“Company,” “we,” “us,” or “our”), including but not limited to concrete lifting, leveling, and related services, as well as our website, SMS communications, and any related services (collectively, the “Services”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use our Services.

2. DESCRIPTION OF SERVICES

CreteJack, LLC provides concrete lifting, leveling, repair, and related construction services. Our services may include but are not limited to:

  • Concrete slab lifting and leveling
  • Void filling under concrete surfaces
  • Concrete repair and restoration
  • Site assessment and consultation
  • Other concrete services

3. SMS COMMUNICATIONS AND MARKETING

3.1 SMS Program Description

By providing your mobile phone number and opting in to receive SMS communications from CreteJack, LLC, you consent to receive text messages including:

  • Appointment confirmations and reminders
  • Service updates and notifications
  • Promotional offers and marketing messages
  • Company updates and announcements

3.2 Opt-In Requirements

You may opt in to receive SMS communications by:

  • Checking the opt-in box on our website at https://www.cretejack.com/get-a-quote/
  • Texting “START” to +1 720-605-7199
  • Providing verbal consent during phone consultations
  • Any other method where you explicitly consent to receive SMS communications

3.3 Message Frequency and Charges

  • Message frequency varies based on your interaction with our services
  • You may receive up to 10 messages per month
  • Message and data rates may apply according to your mobile carrier’s plan
  • CreteJack, LLC does not charge for SMS messages, but your carrier’s standard messaging rates apply

3.4 Opt-Out Instructions

You may opt out of SMS communications at any time by:

  • Replying “STOP” to any text message from us
  • Calling us at (303) 883-3322
  • Emailing us at Info@cretejack.com
  • Following any other unsubscribe instructions provided in our messages

After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.

3.5 Help and Support

For SMS-related help, reply “HELP” to any message or contact us at:

3.6 Mobile Carrier Disclaimer

CreteJack, LLC is not responsible for any delays, failures, or errors in SMS delivery that may occur due to mobile carrier limitations, network congestion, or technical issues beyond our control.

4. ESTIMATES AND PRICING

4.1 Written Estimates

All service estimates will be provided in writing and are valid for 30 days unless otherwise specified. Estimates are based on information available at the time of assessment and may be subject to change if conditions differ from those initially observed.

4.2 Pricing Changes

Prices may be adjusted if:

  • Additional work is discovered during service performance
  • Material costs increase significantly
  • Site conditions differ materially from initial assessment
  • Customer requests modifications to the original scope of work

4.3 Payment Terms

  • Payment terms will be specified in each service agreement
  • Final payment is due upon completion of work unless otherwise agreed
  • Late payments may incur additional charges as specified in the service agreement

5. SCHEDULING AND CANCELLATIONS

5.1 Appointment Scheduling

Appointments are scheduled based on availability and weather conditions. We will make reasonable efforts to accommodate your preferred timing.

5.2 Cancellation Policy

  • Customers may cancel or reschedule appointments with at least 24 hours’ notice
  • CreteJack, LLC reserves the right to cancel or reschedule due to weather conditions, equipment issues, or other circumstances beyond our control
  • No cancellation fees apply with proper notice

5.3 Weather-Related Delays

Concrete work is weather-dependent. Services may be postponed due to rain, extreme temperatures, or other adverse weather conditions.

6. WARRANTY AND GUARANTEES

6.1 Service Warranty

We provide a limited warranty on our workmanship as specified in each service agreement. Warranty periods and coverage vary based on the type of service performed.

6.2 Warranty Limitations

Our warranty does not cover:

  • Damage caused by acts of nature, settling, or ground movement
  • Normal wear and tear
  • Damage caused by customer modifications or third-party work
  • Issues arising from pre-existing conditions not disclosed at time of service

7. LIABILITY AND INSURANCE

7.1 Insurance Coverage

CreteJack, LLC maintains appropriate insurance coverage including general liability and workers’ compensation insurance.

7.2 Limitation of Liability

To the maximum extent permitted by law, our liability for any claims arising from our services shall not exceed the total amount paid for the specific services giving rise to the claim.

7.3 Property Damage

We will take reasonable precautions to protect your property during service performance. Any damage caused by our negligence will be addressed according to our insurance coverage and applicable law.

8. CUSTOMER RESPONSIBILITIES

8.1 Site Access

Customers must provide clear, safe access to work areas and ensure that utilities are marked if required.

8.2 Disclosure

Customers must disclose any known conditions that may affect the work, including previous repairs, utility locations, or structural issues.

8.3 Permits

Unless otherwise agreed, customers are responsible for obtaining any required permits for the work.

9. PRIVACY POLICY

We respect your privacy and handle personal information in accordance with our Privacy Policy, which is incorporated by reference into these Terms. By using our Services, you consent to our collection and use of information as described in our Privacy Policy.

10. INTELLECTUAL PROPERTY

All content, trademarks, service marks, and intellectual property associated with CreteJack, LLC remain our exclusive property.

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms shall be governed by the laws of the State of Colorado without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes arising under these Terms shall be resolved in the courts of Jefferson County, Colorado.

11.3 Mediation

Before pursuing legal action, parties agree to attempt resolution through mediation with a mutually agreed-upon mediator.

12. GENERAL PROVISIONS

12.1 Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and CreteJack, LLC.

12.2 Modifications

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the effective date. Continued use of our Services after modifications constitutes acceptance of the updated Terms.

12.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.4 Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, government actions, or natural disasters.

13. CONTACT INFORMATION

For questions about these Terms of Service, please contact us:

CreteJack, LLC
Littleton, Colorado
Email: Info@cretejack.com
Phone: (303) 883-3322
SMS Support: +1 720-605-7199

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.